Refund Policy

Last Updated: January 2025

At Panel.ng, we are committed to providing reliable and high-quality social media marketing services. We understand that issues can occasionally arise, and this policy outlines how we handle refunds when they do.

1. General Policy

All payments made to your Panel.ng wallet are considered final. We do not offer cash refunds or reversals to bank accounts or payment cards. However, where a valid refund reason exists, the equivalent value will be credited back to your Panel.ng wallet balance, which you can use for future orders.

2. When Refunds Apply

You may be eligible for a wallet credit refund in the following circumstances:

• Failed Orders: If your order fails to start or complete due to a technical issue on our end, the full order amount will be refunded to your wallet balance.
• Partial Delivery: If an order delivers significantly less than the quantity ordered and cannot be completed, a partial refund may be credited to your wallet for the undelivered portion.
• Duplicate Orders: If you accidentally place the same order twice for the same link within a short period, please contact support immediately. Refunds for duplicates are assessed on a case-by-case basis.
• Service Unavailability: If a service is discontinued or becomes unavailable after you have placed an order, the full amount will be refunded to your wallet.

3. How Refunds Are Processed

• Approved refunds are credited directly to your Panel.ng wallet balance.
• Wallet credits can be used immediately to place new orders on our platform.
• Refunds are typically processed within 24 to 72 hours of approval.
• You will receive a notification once your wallet has been credited.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Orders that have been fully delivered as described
• Orders where the social media account was private, deleted, or suspended at the time of ordering
• Drop in followers, views, or likes after successful delivery (due to third-party platform actions)
• Orders placed with incorrect links or details provided by the user
• Change of mind after an order has started processing
• Requests made more than 30 days after the order was placed

5. Refill Policy

Some of our services come with a refill guarantee. If your followers or engagement drops within the refill period specified on the service, you can request a free refill through your dashboard or by contacting support. Refill availability and duration vary by service — check the service description for details.

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your Panel.ng username or registered email address
• Your order ID
• A brief description of the issue

You can reach our support team at: [email protected]

Our team will review your request and respond within 24 hours.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page with a revised date. Continued use of Panel.ng after any changes indicates your acceptance of the updated policy.